Return Policy

When you receive the item, please check to see if it is not the same as your order or if the item is missing.

[About initial failure]
We are fully committed to quality, but in the unlikely event that the product is damaged or defective, we will accept returns or exchanges. In that case, we will bear the return shipping fee.

Please be sure to contact us by email or phone within 7 days after receiving the item.

Please kindly attach a photo of the damaged/defective part, specify the situation as much as possible, and contact us.

Please do not discard the corrugated cardboard that you are packing until you confirm that the product is not defective.

Regarding refunds for defective products, we will promptly refund to the designated account.

We will respond as soon as possible, but please understand that we may not be able to replace it immediately depending on the stock situation.

Please note that we do not accept any returns or exchanges after 8 days from delivery.

[About cancellation, returned goods, or exchange due to customer's convenience]
Please note that we cannot accept returns or exchanges after shipment of the product due to the customer's convenience (other than initial failure or erroneous delivery) due to the characteristics of the purchasing agent.

"Cooling off" is a system that applies to door-to-door sales.

Cooling-off is not required for mail order.

This Internet mail order is a mail-order service that customers access, so the cooling-off system does not apply. Please note.

You will be responsible for the cost of returning the product if you strongly request to cancel or return the product. Please return by "prepayment".

After confirming that there is no particular problem after the product arrives at our shop, the full amount of the agency fee included in the item, the actual shipping cost when the item is shipped, the cash on delivery fee in the case of cash on delivery settlement, the refund transfer fee (uniform 420 We will refund the amount of money after deducting the packaging fee.

*The following case is an example of "customer convenience returns".
Returns without special reason
Returns due to reasons outside the common sense, such as "The texture and color of the product are slightly different" and "There are small scratches that can not be seen unless you look closely at the unpackaged product".
Returns due to reasons such as being unable to wait when it takes time to replace products or parts due to initial defective products
If you don't like the product, such as "bigger than you think", "heavy/light", "smelling", or "not confident in assembling"
Returns due to reasons such as arrival date and time
Returns due to reasons such as the instruction manual being difficult to understand and parts for installation such as screws are not included
If you cannot cancel/return/exchange

The following items cannot be canceled, returned or exchanged.

Products that have been delivered for more than 8 days
Products that the customer has used once or assembled in one place
Products that have been damaged or damaged by the customer

[Long-term absence/receipt refusal] If you were absent when delivering the product

Please be sure to contact each delivery company sales office listed on the absentee sheet directly within 5 days.

It is your responsibility to take care of the items you send.

In the unlikely event that you cannot collect your baggage even if you have not stored it for a while, the baggage will be returned to our shop.

Please note that you will be required to pay the necessary expenses [round-trip shipping fee (an amount different from the shipping fee stated on the product page) + agency fee + labor cost + packaging material fee etc.]. Thank you.

When ordering by using fictitious or other person's personal information (name, address, telephone number, etc.) without permission.

Other than the above, if there is any act that causes inconvenience or damage, it applies.

If any of the above malicious acts cause inconvenience or damage to our shop or many good customers, immediately report the damage to the police, request the information disclosure from the police to the provider, or temporarily dispose of the disclosure by our shop. We will file an application in the court, exercise the disclosure order, identify the mischievous orderer, and claim damages.
About our business

Our business hours and regular holidays are as follows.
9:00 to 18:00 (regular holidays: weekends and holidays)
Our customer service will be handled by phone and email.
※We will respond to inquiries by e-mail and respond to telephone calls during the above hours.

It may be handled outside business hours such as order confirmation email.
Thank you in advance for your understanding.

We will reply to your inquiries within 2 business days.

We accept orders and email inquiries 24 hours a day, 365 days a year depending on the health condition of the person in charge.

Contact by email
info@dove－olive.com/

Contact by phone
090-2005-2826 Ono

Please note that we may call you when confirming your order or responding to a problem.
About e-mails sent from our shop If you do not receive a reply from our shop in response to your order or inquiry, we may mistype the address or sort it into a junk e-mail. I will do it.